BlackBerry Bold 9650 Help

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BlackBerry Bold 9650
Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/
smartphones.

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SWDT643442-941426-0131034211-001

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Contents

Quick Help..........................................................................................................................................................................................................

9

Top 10.................................................................................................................................................................................................................

9

Getting to know your smartphone.....................................................................................................................................................................

13

Tips.....................................................................................................................................................................................................................

19

Make it yours......................................................................................................................................................................................................

24

Shortcuts............................................................................................................................................................................................................

32

Phone shortcuts.................................................................................................................................................................................................

32

Message shortcuts..............................................................................................................................................................................................

32

File and attachment shortcuts...........................................................................................................................................................................

33

Typing shortcuts.................................................................................................................................................................................................

34

Media shortcuts.................................................................................................................................................................................................

35

Browser shortcuts..............................................................................................................................................................................................

36

Calendar shortcuts.............................................................................................................................................................................................

37

Search shortcuts.................................................................................................................................................................................................

37

Troubleshooting: Shortcuts................................................................................................................................................................................

38

Phone.................................................................................................................................................................................................................

39

Phone basics.......................................................................................................................................................................................................

39

Emergency calls..................................................................................................................................................................................................

42

Volume...............................................................................................................................................................................................................

42

Voice mail...........................................................................................................................................................................................................

43

Speed dial...........................................................................................................................................................................................................

44

Call waiting, call forwarding, and call blocking...................................................................................................................................................

45

Fixed dialing and smart dialing...........................................................................................................................................................................

47

Conference calls.................................................................................................................................................................................................

49

Call logs...............................................................................................................................................................................................................

50

Multiple phone numbers....................................................................................................................................................................................

51

Phone options....................................................................................................................................................................................................

52

Phone shortcuts.................................................................................................................................................................................................

54

Troubleshooting: Phone.....................................................................................................................................................................................

55

Voice commands................................................................................................................................................................................................

57

Perform an action using a voice command........................................................................................................................................................

57

Available voice commands.................................................................................................................................................................................

57

Change the language for voice commands........................................................................................................................................................

58

Turn off choice lists for voice commands...........................................................................................................................................................

58

Change the options for voice prompts...............................................................................................................................................................

58

Improve voice recognition..................................................................................................................................................................................

59

Troubleshooting: Voice dialing...........................................................................................................................................................................

59

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Messages............................................................................................................................................................................................................

60

Email...................................................................................................................................................................................................................

60

PIN messages......................................................................................................................................................................................................

76

Text messages....................................................................................................................................................................................................

80

Security options for messages............................................................................................................................................................................

88

Attachments.......................................................................................................................................................................................................

90

S/MIME-protected messages.............................................................................................................................................................................

92

IBM Lotus Notes native encrypted messages.....................................................................................................................................................

98

PGP protected messages....................................................................................................................................................................................

99

Message shortcuts..............................................................................................................................................................................................

104

File and attachment shortcuts...........................................................................................................................................................................

105

Troubleshooting: Messages................................................................................................................................................................................

106

Files....................................................................................................................................................................................................................

112

File basics...........................................................................................................................................................................................................

112

Managing files and attachments........................................................................................................................................................................

114

File and attachment shortcuts...........................................................................................................................................................................

117

Troubleshooting: Attachments...........................................................................................................................................................................

118

Media.................................................................................................................................................................................................................

119

Music..................................................................................................................................................................................................................

119

Podcasts.............................................................................................................................................................................................................

122

Videos.................................................................................................................................................................................................................

124

Video camera.....................................................................................................................................................................................................

125

Camera...............................................................................................................................................................................................................

127

Pictures...............................................................................................................................................................................................................

129

Voice notes.........................................................................................................................................................................................................

131

Ring tones...........................................................................................................................................................................................................

133

Media storage....................................................................................................................................................................................................

134

Transferring and downloading media files.........................................................................................................................................................

137

Supported audio and video file formats.............................................................................................................................................................

139

Media shortcuts.................................................................................................................................................................................................

139

Troubleshooting: Media.....................................................................................................................................................................................

140

Ring tones, sounds, and alerts............................................................................................................................................................................

143

About ring tones, sounds, and alerts..................................................................................................................................................................

143

Change your ring tone, notifiers, or reminders..................................................................................................................................................

143

Add a custom profile..........................................................................................................................................................................................

144

Add a contact alert.............................................................................................................................................................................................

144

Silence your device.............................................................................................................................................................................................

144

Flashing LED........................................................................................................................................................................................................

145

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Change alarm notification options.....................................................................................................................................................................

145

Turn on event sounds.........................................................................................................................................................................................

145

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

146

Browser..............................................................................................................................................................................................................

147

Browser basics....................................................................................................................................................................................................

147

Browser bookmarks............................................................................................................................................................................................

150

RSS feeds............................................................................................................................................................................................................

151

Browser options.................................................................................................................................................................................................

152

Browser security.................................................................................................................................................................................................

154

Browser push......................................................................................................................................................................................................

156

Browser shortcuts..............................................................................................................................................................................................

157

Troubleshooting: Browser..................................................................................................................................................................................

158

Calendar.............................................................................................................................................................................................................

159

Calendar basics...................................................................................................................................................................................................

159

Meetings.............................................................................................................................................................................................................

160

Conference call meetings...................................................................................................................................................................................

162

Synchronizing calendar.......................................................................................................................................................................................

164

Calendar options................................................................................................................................................................................................

166

Calendar shortcuts.............................................................................................................................................................................................

167

Troubleshooting: Calendar.................................................................................................................................................................................

168

Contacts..............................................................................................................................................................................................................

170

Contact basics.....................................................................................................................................................................................................

170

Customizing contacts.........................................................................................................................................................................................

171

Synchronizing contacts.......................................................................................................................................................................................

173

Personal distribution lists...................................................................................................................................................................................

175

Multiple contact lists..........................................................................................................................................................................................

176

Contact list options.............................................................................................................................................................................................

176

Troubleshooting: Contacts.................................................................................................................................................................................

177

Clock...................................................................................................................................................................................................................

179

Set the date and time.........................................................................................................................................................................................

179

Change what appears on the screen when your device is charging...................................................................................................................

179

Change the clock face.........................................................................................................................................................................................

179

Display a second time zone on the clock............................................................................................................................................................

180

Turn on the alarm...............................................................................................................................................................................................

180

Silence the alarm................................................................................................................................................................................................

180

Change alarm notification options.....................................................................................................................................................................

180

Turn on bedside clock mode..............................................................................................................................................................................

181

Set options for bedside clock mode...................................................................................................................................................................

181

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Use the stopwatch..............................................................................................................................................................................................

181

Use the timer......................................................................................................................................................................................................

181

Change timer notification options......................................................................................................................................................................

182

Troubleshooting: Clock.......................................................................................................................................................................................

182

Tasks and memos...............................................................................................................................................................................................

183

Create a task or memo.......................................................................................................................................................................................

183

Send a task or memo..........................................................................................................................................................................................

183

Change or delete a task or memo......................................................................................................................................................................

183

Change the status of a task................................................................................................................................................................................

183

Hide completed tasks.........................................................................................................................................................................................

184

Show tasks in the calendar.................................................................................................................................................................................

184

Synchronizing tasks and memos.........................................................................................................................................................................

184

About categories................................................................................................................................................................................................

186

Categorize a contact, task, or memo..................................................................................................................................................................

186

Create a category for contacts, tasks, or memos...............................................................................................................................................

186

Turn off the prompt that appears before you delete items...............................................................................................................................

187

Typing.................................................................................................................................................................................................................

188

Typing basics......................................................................................................................................................................................................

188

Typing input methods........................................................................................................................................................................................

189

Typing options....................................................................................................................................................................................................

189

Spelling checker..................................................................................................................................................................................................

190

Custom dictionary..............................................................................................................................................................................................

191

AutoText.............................................................................................................................................................................................................

192

Typing shortcuts.................................................................................................................................................................................................

193

Troubleshooting: Typing.....................................................................................................................................................................................

194

Keyboard............................................................................................................................................................................................................

195

Assign an application to a Convenience key.......................................................................................................................................................

195

Change the default currency symbol..................................................................................................................................................................

195

Set the cursor speed...........................................................................................................................................................................................

195

Turn on key tones...............................................................................................................................................................................................

195

Set the trackpad sensitivity................................................................................................................................................................................

196

Turn off trackpad sounds...................................................................................................................................................................................

196

Troubleshooting: Keyboard................................................................................................................................................................................

196

Language............................................................................................................................................................................................................

197

About typing input languages............................................................................................................................................................................

197

Change the language..........................................................................................................................................................................................

197

Use a shortcut for switching typing input languages when you are typing........................................................................................................

197

Add a display language.......................................................................................................................................................................................

198

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Delete a language...............................................................................................................................................................................................

198

Troubleshooting: Language................................................................................................................................................................................

198

Screen display.....................................................................................................................................................................................................

199

Set options for backlighting................................................................................................................................................................................

199

Use a picture as your device wallpaper..............................................................................................................................................................

199

Change the display font......................................................................................................................................................................................

199

Organizing applications on the Home screen.....................................................................................................................................................

200

Add a message that appears when your device is locked..................................................................................................................................

201

Use grayscale or reverse contrast for the screen display...................................................................................................................................

201

Turn on flashing LED notification for wireless coverage....................................................................................................................................

201

Themes...............................................................................................................................................................................................................

201

Troubleshooting: Display....................................................................................................................................................................................

202

GPS technology...................................................................................................................................................................................................

203

About GPS technology........................................................................................................................................................................................

203

Turn on GPS technology.....................................................................................................................................................................................

203

Set the GPS receiver that you use to track your movement..............................................................................................................................

203

Get your GPS location........................................................................................................................................................................................

204

Prevent others from tracking your location.......................................................................................................................................................

204

Turn off location aiding......................................................................................................................................................................................

204

Troubleshooting: GPS technology......................................................................................................................................................................

205

Maps...................................................................................................................................................................................................................

206

Map basics..........................................................................................................................................................................................................

206

Map options.......................................................................................................................................................................................................

209

Map shortcuts....................................................................................................................................................................................................

209

Troubleshooting: Maps......................................................................................................................................................................................

210

Applications........................................................................................................................................................................................................

211

About multitasking.............................................................................................................................................................................................

211

Keep an application running in the background and switch to another application.........................................................................................

211

Close an application so that it is not running in the background.......................................................................................................................

211

About adding applications..................................................................................................................................................................................

212

About social networking applications................................................................................................................................................................

213

About instant messaging applications................................................................................................................................................................

213

Require your device password before adding an application............................................................................................................................

213

Delete an application.........................................................................................................................................................................................

214

View properties for an application.....................................................................................................................................................................

214

View the size of an application database...........................................................................................................................................................

214

Troubleshooting: Applications...........................................................................................................................................................................

214

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BlackBerry Device Software...............................................................................................................................................................................

215

About updating the BlackBerry Device Software...............................................................................................................................................

215

Update the BlackBerry Device Software from a web site..................................................................................................................................

216

Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................

216

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

217

Manage Connections..........................................................................................................................................................................................

218

Manage Connections basics...............................................................................................................................................................................

218

Mobile network..................................................................................................................................................................................................

220

Wi-Fi technology................................................................................................................................................................................................

224

Bluetooth technology.........................................................................................................................................................................................

230

Power and battery..............................................................................................................................................................................................

238

Turn off your device...........................................................................................................................................................................................

238

Set your device to turn on and turn off automatically.......................................................................................................................................

238

Reset the device.................................................................................................................................................................................................

238

Check the battery power level...........................................................................................................................................................................

238

Tips: Extending battery life.................................................................................................................................................................................

238

Memory and media cards...................................................................................................................................................................................

240

About media cards.............................................................................................................................................................................................

240

Supported media cards......................................................................................................................................................................................

240

View the amount of available storage space on your device.............................................................................................................................

240

Turn off media card support..............................................................................................................................................................................

240

Repair files stored on your media card or on your device.................................................................................................................................

240

About compression............................................................................................................................................................................................

241

About file encryption..........................................................................................................................................................................................

241

Turn on encryption.............................................................................................................................................................................................

241

Tips: Freeing and conserving storage space.......................................................................................................................................................

242

Troubleshooting: Storage and media cards........................................................................................................................................................

243

Search.................................................................................................................................................................................................................

244

Search for an item..............................................................................................................................................................................................

244

Set the types of items that are included in searches.........................................................................................................................................

244

Search for messages...........................................................................................................................................................................................

244

Message search criteria......................................................................................................................................................................................

245

Do more with your message search results.......................................................................................................................................................

245

Search for text in a message, in a file, or on a web page...................................................................................................................................

246

View, change, or delete a saved search.............................................................................................................................................................

246

Search for a contact in your organization's address book..................................................................................................................................

246

Search shortcuts.................................................................................................................................................................................................

247

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SIM card..............................................................................................................................................................................................................

248

About the SIM card phone book........................................................................................................................................................................

248

Add a contact to your SIM card..........................................................................................................................................................................

248

Copy contacts from your SIM card to your contact list......................................................................................................................................

248

Copy a contact from your contact list to your SIM card.....................................................................................................................................

248

Change or delete a SIM card contact.................................................................................................................................................................

249

Store text messages on your SIM card...............................................................................................................................................................

249

Change the display name for a phone number..................................................................................................................................................

249

About SIM card security.....................................................................................................................................................................................

249

Protect your SIM card with a PIN code...............................................................................................................................................................

250

Change the SIM card PIN code...........................................................................................................................................................................

250

Security...............................................................................................................................................................................................................

251

Security basics....................................................................................................................................................................................................

251

Password keeper................................................................................................................................................................................................

253

Encryption..........................................................................................................................................................................................................

255

Memory cleaning................................................................................................................................................................................................

257

Certificates.........................................................................................................................................................................................................

258

PGP keys.............................................................................................................................................................................................................

265

Certificate servers..............................................................................................................................................................................................

270

Key store.............................................................................................................................................................................................................

272

Smart cards.........................................................................................................................................................................................................

274

VPN settings.......................................................................................................................................................................................................

277

Verify security software manually......................................................................................................................................................................

278

Third-party application control..........................................................................................................................................................................

279

Troubleshooting: Security..................................................................................................................................................................................

282

Service books and diagnostic reports.................................................................................................................................................................

283

Accept, delete, or restore a service book...........................................................................................................................................................

283

Run a diagnostic report......................................................................................................................................................................................

283

View, submit, or delete a diagnostic report.......................................................................................................................................................

283

Set a default recipient for diagnostic reports.....................................................................................................................................................

284

I cannot run or submit a diagnostic report.........................................................................................................................................................

284

View the version number of the BlackBerry Device Software on your device...................................................................................................

284

Synchronization..................................................................................................................................................................................................

285

About synchronization.......................................................................................................................................................................................

285

Reconcile email over the wireless network........................................................................................................................................................

285

Delete email on your device and in your email application on your computer.................................................................................................

286

Synchronize organizer data over the wireless network.....................................................................................................................................

286

About synchronization conflicts.........................................................................................................................................................................

286

Manage email reconciliation conflicts................................................................................................................................................................

287

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Manage data synchronization conflicts..............................................................................................................................................................

287

About backing up and restoring device data......................................................................................................................................................

287

Empty the deleted items folder on your computer from your device...............................................................................................................

288

Troubleshooting: Synchronization.....................................................................................................................................................................

288

Accessibility options...........................................................................................................................................................................................

290

About accessibility options.................................................................................................................................................................................

290

Screen accessibility options................................................................................................................................................................................

290

Audio and phone accessibility options...............................................................................................................................................................

291

Typing accessibility options................................................................................................................................................................................

293

Calculator...........................................................................................................................................................................................................

295

Use the calculator...............................................................................................................................................................................................

295

Convert a measurement.....................................................................................................................................................................................

295

BrickBreaker.......................................................................................................................................................................................................

296

About BrickBreaker............................................................................................................................................................................................

296

BrickBreaker capsules.........................................................................................................................................................................................

296

BrickBreaker scoring...........................................................................................................................................................................................

297

Play BrickBreaker................................................................................................................................................................................................

297

Adjust the volume..............................................................................................................................................................................................

297

Set the paddle speed..........................................................................................................................................................................................

298

Word Mole game................................................................................................................................................................................................

299

Word Mole game basics.....................................................................................................................................................................................

299

Single-player games............................................................................................................................................................................................

300

Multiplayer games..............................................................................................................................................................................................

301

Troubleshooting: Word Mole.............................................................................................................................................................................

302

Glossary..............................................................................................................................................................................................................

303

Legal notice........................................................................................................................................................................................................

308