BlackBerry Bold 9650 - Troubleshooting: Browser

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Troubleshooting: Browser

No browser is available on my device

Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I receive a prompt to switch networks when I stream a song or video

If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser, press the

key > Options. In the General section, below Prompt Before,

clear the Switching to Carrier Network for Streaming Media check box.

I cannot open a new tab

You might not have enough available memory on your BlackBerry® device. Try completing the following actions:

• Close a tab that you do not need.
• Close other applications that do not need to be open.

Related topics

Close an application so that it is not running in the background, 211

Open, close, or switch between tabs, 12

User Guide