BlackBerry Bold 9650 - Run a diagnostic report

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Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the

key > Diagnostics Test.

4. Press the

key > Run.